At MiniGuard Cam, customer satisfaction is our top priority. We back our product with a 60-Day Guarantee. Please review our policy below regarding returns, refunds, exchanges, and cancellations.
1. Returns & Eligibility
- 60-Day Policy Window: You have 60 days from the date you receive your package to request a return or refund. If 60 days have passed since delivery, we cannot offer a refund or exchange.
- Defect-Based Returns: Refunds are issued for products with verified functional defects. To qualify for a return, the item must be returned in its original packaging along with all original accessories and proof of purchase.
- Change of Mind: We do not offer standard refunds for simple change-of-mind purchases. However, exceptional circumstances may be evaluated on a case-by-case basis with satisfactory proof of purchase.
2. Order Cancellations
- 60-Minute Window: Orders begin processing immediately to ensure fast delivery. Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
- How to Cancel: If you need to cancel your order, please email us immediately at [email protected] with your order number. Once order processing begins after 60 minutes, the order cannot be canceled.
3. Non-Returnable Items
For security, hygiene, and software licensing reasons, the following items cannot be returned:
- Gift cards
- Downloadable software products
- Custom-made products
- Personal care, intimate, or sanitary goods
- Perishable items (food, flowers, magazines) or hazardous materials (flammable liquids/gases)
4. Exchanges
We replace items if they arrive defective or damaged. If you need to exchange your unit for a replacement MiniGuard Cam, please email us at [email protected] with your order details and a brief description or video/photo proof of the issue.
5. Refund Process
- Inspection: Once your returned item is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.
- Payout: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 5 to 10 business days (depending on your bank card issuer).
6. Late or Missing Refunds
If you haven’t received your approved refund after several days:
- Re-check your bank account or card balance statement.
- Contact your credit card company or bank, as financial institutions often require 2–5 business days of processing time before a credit posts to your account.
- If you’ve completed these steps and still haven’t received your refund, please contact us at [email protected].
7. Return Shipping Instructions & Terms
- Shipping Responsibility: Customers are responsible for paying all return shipping fees. Shipping costs are non-refundable.
- Trackable Shipping: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of un-tracked returned packages.
- Final Processing: Refunds are finalized only after our team receives and inspects the returned merchandise to confirm all policy criteria are met.
Questions or Need Assistance?
Contact our support team anytime at [email protected]. We respond to all requests within 1 business day!